Terms and Conditions

About us

Our casino runs under e-gaming licence number 0000002, which the Tobique Gaming Commission issued to Novatrix SRL, a company incorporated in Costa Rica.

Who can play

You must be at least 18, or older where your local law sets a higher gambling age, and live where online gambling is legal. It is up to you to check that playing is lawful where you live. Each person may hold one account only, and accounts that share an address, household, IP address or device count as duplicates. Getting around location rules with a VPN is not allowed and can cost you your winnings.

Verification

We can ask for a government-issued photo ID, proof of address and proof of your payment method, and we may call the phone number on your account. Checking documents can take up to 30 working days once everything is with us, and withdrawals stay on hold until your account is verified.

Deposits

Deposits must come from a card, bank account or wallet in your own name. Every deposit needs to be wagered three times before you can withdraw it. If a deposit is reversed or charged back, winnings from it are cancelled.

Withdrawals

The minimum fiat withdrawal is 20 AUD and the maximum depends on the payment method. We aim to process requests within 72 hours of approval. Limits are 3,000 AUD a day, 7,500 AUD over a rolling week and 30,000 AUD a month, and progressive jackpot wins are paid in full.

Bonuses

Deposit bonuses carry 35x wagering and a maximum bet while they are active, and only one bonus can run at a time. Misusing promotions, for example with several accounts or a software fault, leads to bonuses and winnings being cancelled.

Inactive accounts

An account with no login or play for 12 months in a row becomes inactive, and a monthly dormancy fee may then be taken from the remaining balance.

Complaints

Only the account holder can open a complaint, and it goes to our support team first. Our server records decide disputes about game results.